Delivery & Returns

*These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock.

Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package re-sent. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.

If delivery is attempted and you are not there to receive it, a card may be left asking you to collect the parcel from your local Royal Mail sorting office or DPD pick up shop, which will be much closer than the nearest depot of a national carrier. You may also specify that the order is delivered to your work address if you are unable to be at home to receive it.

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.

2. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with freepost return address providing you are able to return your order under the returns policy outlined above. If postage paid by customers they cannot be refunded as we have freepost system where no postage is required.

3. We will notify you via e-mail when we have processed your refund.

Cooling Off Period

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

Please follow the steps below to enable us to process your refund efficiently:

1. In the ‘order history’ section of your account page on vitabiotics.com, select the 'returns' option relating to the order you wish to send back. State ‘contract cancellation’ as the return in the box provided, and enter any other details as required.

2. Wrap the item securely in its original packaging with all accompanying documentation.

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Select the 'returns' option relating to the order you wish to send back, in the order history section of your account page on vitabiotics.com. Give your reasons for the return in the box provided, and enter any other details as required.

2. Wrap the item securely in its original packaging with all accompanying documentation.

3. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.

• For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website.

• If you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

  Please follow the steps below to enable us to process your refund efficiently:

  1. In the ‘order history’ section of your account page on vitabiotics.com, select the 'returns' option relating to the order you wish to send back. Type your reasons for the return in the box provided, and enter any other details as required.
  2. Wrap the item securely in its original packaging with all accompanying documentation.
  3. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

  We will notify you via e-mail when we have processed your refund.

If an item is missing from your order, please contact Customer Services at: customerservices@vitabiotics.com within 3 days of the date you receive your order.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

• Non delivery of orders must be reported to customerservices@vitabiotics.com within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the UK. Unfortunately we are unable to accept claims which fall outside of this time scale.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website